Therefore, we provide a form where the applicant can offer:
1) 🌟PRAISE - It is an expression of recognition and appreciation for the employee, partner, processes, products, services or supplier, highlighting their contributions, skills or exceptional results.
2) 💡SUGGESTIONS – What is suggested; proposal, advice, idea. We guarantee that all suggestions and feedback related to stakeholder engagement will be taken into consideration in future protocol updates and will receive a formal response to the requester at least once a year. The Grievance Committee is solely responsible for deciding whether or not to adhere to the suggestions or feedback.
3) 🚨COMPLAINTS - A complaint is a complaint or concern from any person about the actions of another person or organization regarding rules and policies that negatively affect them.
✅YOUR COMMITMENT:
The reporter is responsible for the accuracy of the information shared.
🤝OUR COMMITMENT:
Reports filed here will be received by the Grievance Committee and analyzed, responded to, and addressed according to the severity of the situation. Our response time is up to 3 months. However, if a complaint involves risks to human rights or the environment, we have adopted a specific procedure. Initially, we will respond within 3 business days. We will then take the appropriate action to respond to the complaint. If you wish, we guarantee your anonymity. However, you can reveal your identity if you wish.
Constantly evolving, we rely on the help and support of all interested parties, both for improvements and for potential complaints related to our processes, products, services, customers, suppliers, and employees.